instal the last version for ios The Unknown City

If you get a new device but keep the same phone number, there’s no need to delete your account and create a new one. You can create a new account with a new phone number, but your previous data won’t be visible. Your Bolt Food account and remaining Bolt Balance (if any) will also be archived. Once your account is deleted, you can’t restore any information connected to it, including your credit card information and promotions. In this case, you can request your account deletion. If you’ve changed your phone number, you won’t need your previous account. The latter won’t result in your account being permanently deleted. You can send us a request to delete your data or request a copy of your data at any time. If you’re worried about your data and privacy, you can check what kind of data we process and how long we keep it. You may want to delete your account for several reasons. Please note that with a suspended account, you can still use the app for other purposes, like using other products in your country and checking ride history and account information. If you think your account was suspended unfairly or there’s been a mistake, contact our Support team via in-app chat or email to request a review. Repeated harmful behaviour as described in the Rider Conduct Guidelines - this may lead to your account being suspended for six months.Using cards that have been reported as lost or stolen.Below you’ll see the potential causes for suspended accounts. We understand how frustrating it can be to open the app only to see that you can’t request a ride. By calling, if this option is available in your city.įor general questions, check out our self-help articles also available in the app - there’s a good chance you’ll find your answer! Issues with your account.In-app - when you go to the main menu in the Bolt app, tap Support.If you experience app issues, see an unknown charge, or just have a general question, you can contact the Support team in several ways: Get in touch with the Support teamīolt’s Support team works around the clock to help you, no matter the problem.

Read on so you know what to do the next time something’s not quite right.

In this blog post, we’ve collected the most common questions our Support team receives and shared insights on why certain things may occur in your app. Luckily, our Support team is always there to help! If you depend on Bolt to get around town, we understand it can be frustrating when you experience issues with the service.

Instal the last version for ios The Unknown City